LUMIX PRO designed
for professionals

What is LUMIX PRO

LUMIX PRO is designed to ensure that should you have any issues with your equipment that we can get you up and working again as quickly as possible. Our international network of service facilities are set up with the sole purpose on ensuring any down time is minimised.

We understand that as a Professional having your gear in top-condition when you need it is essential, as your images are your reputation. You need to have confidence in your gear and the organisation behind the gear. LUMIX PRO is a specially tailored service programme, for all levels of visual creatives that ensures your gear is ready to go when you need it.

LUMIX PRO is the gateway to a world of benefits for the LUMIX Professional photographers. Benefits include access to free of charge maintenance services preferential turn-around times on any LUMIX PRO service and repair of your qualifying LUMIX products.

• Priority turnaround times on all service and repairs*
• Once you have registered for LUMIX PRO you will be allocated a level and depending on your level of membership you will also receive a range of additional benefits, including (depending on level)
• Free of charge maintenance services (Sensor clean, EVF clean, Lens calibration, firmware update)*
• Free of charge shipping to and from our service centre*
• Loan equipment when turnaround times cannot be met*
• First chance touch and try on latest products*
• Partner benefits and discounts*

*Access to services and benefits will depend on your individual level of membership

Learn more

Benefits of LUMIX PRO

Join LUMIX PRO and benefit from a range of services designed to support the requirements of the individual.
All your benefits at a glance:

How do membership levels work

LUMIX PRO is made up of 4 different levels so we can offer a package that matches your requirements.
When registering you will be asked to fill in your personal information and information about the equipment you own. We will use this information to validate your membership when you are booking a service as only equipment that is registered within your profile will be eligible for maintenance and repair benefits from your LUMIX PRO account.

Annual Membership fee (GBP) BASIC
0
SILVER
35
GOLD
129
PLATINUM
179
Application Open Open Open Open
PRO Telephone hotline Yes Yes Yes Yes
Gear registered (minimum) 1 body, 1 lens 1 body, 3 lens 2 bodies, 3 lenses 3 bodies, 5 lenses
Turnaround time 7 days 5 days 3 days 2 days
Maintenance Check
(Sensor Clean and EVF Clean)1
Paid for option Paid for option 1 per year - included 2 per year - included
Lens Calibration1 Paid for option Paid for option 1 per year - included 2 per year - included
Repair Loan available2 No After Turnaround time in home country After Repair received in home country After Repair received Globally
Free service shipping No No 1 Standard Pick-up & Return per year 2 Expedited Pick-up & Return per year
Welcome Pack Card only Yes Yes Yes - Exclusive

BASIC

Designed for those photographers, videographers, vloggers or bloggers who are just starting out on their creative journey. With only a requirement to own 1 LUMIX camera and 1 lens, it enables you to keep in touch with everything that is going on with LUMIX PRO. It provides you with access to faster turn-around times than a non-LUMIX PRO member, to ensure you get back up and shooting as quickly as possible should the worst happen and you damage your gear.

Annual Membership fee (GBP) 0
Application Open
PRO Telephone hotline Yes
Gear registered (minimum) 1 body, 1 lens
Turnaround time 7 days
Maintenance Check
(Sensor Clean and EVF Clean)1
Paid for option
Lens Calibration1 Paid for option
Repair Loan available2 No
Free service shipping No
Welcome Pack Card only

SILVER

Designed for Visual creatives who are taking the next step in their creative journey and having invested in a greater array of lenses, desire a different level of service. With a requirement of 1 LUMIX body and 3 lenses to qualify you will have access to Loan equipment should we not be able to repair or service your equipment within the allotted turnaround time. You will also have access to the benefits programme, including discounts from some of the biggest names in the industry.

Annual Membership fee (GBP) 35
Application Open
PRO Telephone hotline Yes
Gear registered (minimum) 1 body, 3 lens
Turnaround time 5 days
Maintenance Check
(Sensor Clean and EVF Clean)1
Paid for option
Lens Calibration1 Paid for option
Repair Loan available2 After Turnaround time in home country
Free service shipping No
Welcome Pack Yes

GOLD

Designed for the Professional. With a requirement of being able to register 2 LUMIX bodies and 3 lenses, you will have access to an improved portfolio of products and services to aid your professional workflow. The 3-day turn-around time on repairs and service, means that you can get back in the field shooting quickly. If for any reason we cannot manage this then we will ship loan gear to you free of charge.

Annual Membership fee (GBP) 129
Application Open
PRO Telephone hotline Yes
Gear registered (minimum) 2 bodies, 3 lenses
Turnaround time 3 days
Maintenance Check
(Sensor Clean and EVF Clean)1
1 per year - included
Lens Calibration1 1 per year - included
Repair Loan available2 After Repair received in home country
Free service shipping 1 Standard Pick-up & Return per year
Welcome Pack Yes

PLATINUM

For the most demanding visual creatives, whether shooting in the field or in the studio, the demands of the clients never stop, tend to be immediate, and you have to be able to respond. As a Platinum member you will have access to our fastest 2-day turn-around time, plus we will provide replacement gear as soon as your gear arrives with us.

Annual Membership fee (GBP) 179
Application Open
PRO Telephone hotline Yes
Gear registered (minimum) 3 bodies, 5 lenses
Turnaround time 2 days
Maintenance Check
(Sensor Clean and EVF Clean)1
2 per year - included
Lens Calibration1 2 per year - included
Repair Loan available2 After Repair received Globally
Free service shipping 2 Expedited Pick-up & Return per year
Welcome Pack Yes - Exclusive

What are the qualifying LUMIX PRO products

How do I become a member

To become a LUMIX PRO member you will need to provide us with some personal information and register your qualifying LUMIX equipment with us.

Once you have provided us with this information you will then be allocated a membership level within the programme and this will dictate the benefits that you will receive as a LUMIX PRO member.

You will be able to register free of charge until 31st March 2019 and your service level relates directly to the equipment you register.

LUMIX PRO launch
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