LUMIX PRO Promotional Q&A

• Do I need to own LUMIX equipment to sign up?

  • Yes, to qualify for the RED level you will need to own 1 qualifying camera and 1 qualifying lens. A Full list of qualifying products is avilable for review at http://www.lumix-pro.com

• What LUMIX equipment do I need to sign up?

  • You will need at own at least 1 qualifying camera and 1 qualifying lens to sign up to LUMIX PRO. A Full list of qualifying products is available for review at http://www.lumix-pro.com

• What happens at the end of my free membership period?

  • At the end of your membership period your membership will expire, to renew your membership your registered equipment will be validated and a membership fee will be required to be paid.

• How do I renew my membership?

  • Towards the end of your free of charge membership period you will be notified of the renewal process.

• What is the cost of renewing?

  • The cost of renewing your LUMIX PRO membership will depend on the level of equipment that you hold in your personal profile, as your equipment dictates the level of membership that you are eligible for. The prices at the time of renewal will be displayed at http://www.lumix-pro.com

• Do I get the full benefits of LUMIX PRO while being an FOC member?

  • As a member of LUMIX PRO you will receive the full benefits of the LUMIX PRO programme, as per your allocated membership level. Full benefits are displayed at http://www.lumix-pro.com

• What benefits do I get being a LUMIX PRO member?

  • Members of LUMIX PRO will receive a range of benefits tailored to the requirements of the professional user, these include preferential turnaround times on repairs, free of charge maintenance services and lens calibrations, free of charge collection and delivery services of service and repaired equipment, loan equipment plus third party benefits that may be available during the membership period (all services are dependent on the level of memberhsip and subject to availability). Please check out our website for the latest benefits per level at http://www.lumix-pro.com

• How do I go about getting my camera repaired?

  • To get your camera repaired you can either call or email your local support hotline who will direct you to your nearest service centre, or you can take your equipment to your nearest service centre.