Dear LUMIX PRO interests and members, please be informed that the provision of the LUMIX PRO Services in the Republic of Ireland will be ceased on 31st January 2022 except for LUMIX PRO members who had registered for LUMIX PRO Membership in the Republic of Ireland until 31st January 2022 at 23:59:59 CET. Registration for LUMIX PRO Membership made after this deadline will not be verified as it will be evaluated as registration from not LUMIX PRO Participating Country. Your valid account of the LUMIX PRO Membership in the Republic of Ireland registered or renewed until 31st January 2022 will not be renewed again but will be accessible and LUMIX PRO Services will be available for the account’s owner until LUMIX PRO Membership’s expiration. The expiry date will not be longer than 1 year from registration or the last renewal of the LUMIX PRO Membership account in the Republic of Ireland and after the expiry date, the LUMIX PRO Membership account will be cancelled. The expiry date can be checked in LUMIX PRO Member’s account, and the latest possible expiry date is 31st January 2023 after which will be the provision of any LUMIX PRO in the Republic of Ireland ceased with no exceptions.

LUMIX PRO Repair and Back-up loan benefit and Other Benefits will be available for each LUMIX PRO Member in the Republic of Ireland until the expiration of their LUMIX PRO Membership and/or cancellation of the LUMIX PRO Membership account.

Other than your product registration details already stored in My Panasonic, Your LUMIX PRO member data will be deleted after the expiry/cancellation of Your LUMIX PRO Membership. Such product information will remain in My Panasonic.

For more information, please read our Terms and Conditions here.

What is LUMIX PRO

LUMIX PRO is designed to ensure that should you have any issues with your equipment that we can get you up and working again as quickly as possible. Our international network of service facilities are set up with the sole purpose on ensuring any down time is minimised.

We understand that as a Professional having your gear in top-condition when you need it is essential, as your images are your reputation. You need to have confidence in your gear and the organisation behind the gear. LUMIX PRO is a specially tailored service programme, for all levels of visual creatives that ensures your gear is ready to go when you need it.

LUMIX PRO is the gateway to a world of benefits for the LUMIX Professional photographers. Benefits include access to free of charge maintenance services preferential turn-around times on any LUMIX PRO service and repair of your qualifying LUMIX products.

• Priority turnaround times on all service and repairs*
• Once you have registered for LUMIX PRO you will be allocated a level and depending on your level of membership you will also receive a range of additional benefits, including (depending on level)
• Free of charge maintenance services (Sensor clean, EVF clean, Lens calibration, firmware update)*
• Free of charge shipping to and from our service centre*
• Loan equipment when turnaround times cannot be met*
• First chance touch and try on latest products*
• Partner benefits and discounts*

*Access to services and benefits will depend on your individual level of membership

Learn more

Benefits of LUMIX PRO

Join LUMIX PRO and benefit from a range of services designed to support the requirements of the individual.
All your benefits at a glance:

  • FAST LANE REPAIR AND SERVICE
    FAST LANE REPAIR AND SERVICE
    FAST LANE REPAIR AND SERVICE
    Priority turn-around times on your service and repair requests with our Authorized Service Centres (turnaround times vary depending on your level of membership).
  • HOTLINE
    HOTLINE
    HOTLINE
    A dedicated hotline number for LUMIX PRO in your country, so you can speak directly with an product expert.
  • PICK-UP SERVICE
    PICK-UP SERVICE
    PICK-UP SERVICE
    Call your LUMIX PRO Services number or Log-In to your account to arrange pick-up for your service or repair (free shipping service vary depending on your level of membership).

How do membership levels work

LUMIX PRO is made up of 4 different levels so we can offer a package that matches your requirements.
When registering you will be asked to fill in your personal information and information about the equipment you own. We will use this information to validate your membership when you are booking a service as only equipment that is registered within your profile will be eligible for maintenance and repair benefits from your LUMIX PRO account.

Designed for those photographers, videographers, vloggers or bloggers who are just starting out on their creative journey. With only a requirement to own 1 LUMIX camera and 1 lens, it enables you to keep in touch with everything that is going on with LUMIX PRO. It provides you with access to faster turn-around times than a non-LUMIX PRO member, to ensure you get back up and shooting as quickly as possible should the worst happen and you damage your gear.

Annual Membership fee RED SILVER GOLD PLATINUM
UK ￡ 0 ￡ 35 ￡ 129 ￡ 179
Republic of Ireland € 0 € 39 € 139 € 199
Application Open Open Open Open
PRO Telephone hotline Yes Yes Yes Yes
Gear registered (minimum) 1 body, 1 lens 1 body, 3 lens 2 bodies, 3 lenses 3 bodies, 5 lenses
Turnaround time 7 days 5 days 3 days 2 days
Maintenance Check
(Sensor Clean and EVF Clean)1 		Paid for option Paid for option 1 per year - included 2 per year - included
Lens Calibration1 Paid for option Paid for option 1 per year - included 2 per year - included
Repair Loan available2 No After Turnaround time in home country After Repair received in home country After Repair received Globally
Free service shipping No No 1 Standard Pick-up & Return per year 2 Expedited Pick-up & Return per year
Welcome Pack Card only Yes Yes Yes - Exclusive
Apply now > Apply now > Apply now > Apply now >

RED

Designed for those photographers, videographers, vloggers or bloggers who are just starting out on their creative journey. With only a requirement to own 1 LUMIX camera and 1 lens, it enables you to keep in touch with everything that is going on with LUMIX PRO. It provides you with access to faster turn-around times than a non-LUMIX PRO member, to ensure you get back up and shooting as quickly as possible should the worst happen and you damage your gear.

Annual Membership fee (UK) ￡ 0
Annual Membership fee (Republic of Ireland) € 0
Application Open
PRO Telephone hotline Yes
Gear registered (minimum) 1 body, 1 lens
Turnaround time 7 days
Maintenance Check
(Sensor Clean and EVF Clean)1 		Paid for option
Lens Calibration1 Paid for option
Repair Loan available2 No
Free service shipping No
Welcome Pack Card only
Apply now >

What are the qualifying LUMIX PRO products

How do I become a member

To become a LUMIX PRO member you will need to provide us with some personal information and register your qualifying LUMIX equipment with us.

Once you have provided us with this information you will then be allocated a membership level within the programme and this will dictate the benefits that you will receive as a LUMIX PRO member.

You will be able to register free of charge until 31st January 2022 and your service level relates directly to the equipment you register *Terms & Conditions apply.

For more information please click here for our Frequently Asked Questions.